Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at techaura567@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at techaura567@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at techaura567@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Last Updated: May 2026

Welcome to our store. Customer satisfaction is our top priority, and we aim to provide a smooth shopping experience for every order. Please read our Return & Refund Policy carefully before placing an order.

1. Eligibility for Returns

We accept returns and exchanges under the following conditions:

The item received is damaged, defective, or incorrect.
The return request is submitted within 7 days of receiving the parcel.
The product is unused, unworn, and in its original packaging with all accessories included.
The product has not been physically damaged by the customer.

For hygiene and quality assurance reasons, certain products may not be eligible for return once opened or used.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Used or physically damaged products
Products without original packaging
Products damaged due to misuse or mishandling
Sale or clearance items
Change of mind after order confirmation

3. Damaged or Wrong Product Claims

If you receive a damaged, defective, or incorrect item, please contact us within 24–48 hours of delivery with:

Your order number
Clear photos/videos of the product
Photos of the parcel packaging and shipping label

Claims submitted without proper evidence may not qualify for replacement or refund approval.

4. Return Process

Once your return request is approved:

Our support team will provide return instructions.
Customers may be required to ship the item back through approved courier services such as:
The returned parcel must be properly packed to avoid damage during transit.
After inspection, the replacement or refund process will begin.