Shipping policy

Last Updated: May 2026

Thank you for shopping with us. We are committed to providing a smooth, reliable, and secure delivery experience for all customers across Pakistan. Please read our Shipping Policy carefully before placing an order.

1. Order Processing Time

All orders are processed after confirmation by our team.

  • Orders are usually processed within 1–2 business days
  • Orders placed on Sundays or public holidays may be processed on the next working day
  • During sales, promotions, or high-order volume periods, processing times may be slightly extended

Customers will receive order confirmation and shipping updates through SMS, email, or phone call where applicable.

2. Delivery Time

Estimated delivery timelines are:

  • Major Cities: 2–4 business days
  • Remote Areas: 4–7 business days

Delivery times may vary depending on:

  • Courier operations
  • Weather conditions
  • Public holidays
  • City accessibility
  • Unexpected logistical delays

We always aim to deliver orders as quickly as possible.

3. Shipping Partners

We work with trusted courier and logistics providers to ensure safe and timely deliveries, including:

The courier company used for delivery may vary depending on the customer’s location and operational availability.

4. Shipping Charges

Shipping charges may vary based on:

  • Customer location
  • Parcel weight
  • Ongoing promotional offers

Any applicable shipping charges will be displayed during checkout before order confirmation.

Free shipping promotions may be offered on selected products or minimum order values.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) service across most cities in Pakistan.

Customers are requested to:

  • Keep the exact payment amount ready where possible
  • Ensure availability at the provided delivery address
  • Respond to courier confirmation calls when required

Failure to respond or repeated order refusals may result in future order restrictions.

6. Order Tracking

Once an order is dispatched, customers may receive:

  • Tracking ID
  • Courier details
  • Shipment updates

Tracking information may take several hours to become active after dispatch.

7. Delivery Attempts

Courier companies generally make 2–3 delivery attempts before marking a parcel as undelivered.

If delivery fails due to:

  • Incorrect address
  • Unreachable phone number
  • Customer unavailability
  • Refusal to accept parcel

the order may be returned back to us.

Additional shipping charges may apply for re-delivery requests.

8. Address Accuracy

Customers are responsible for providing:

  • Correct shipping address
  • Active contact number
  • Accurate recipient details

We are not responsible for delays or failed deliveries caused by incorrect information submitted by the customer.

9. Delayed or Lost Shipments

While we work closely with courier partners, delivery delays may occasionally occur due to circumstances beyond our control.

In rare cases of lost shipments:

  • An investigation will be initiated with the courier company
  • Resolution timelines may vary depending on courier policies

Compensation or replacement decisions will be handled after courier investigation completion.

10. Parcel Inspection

Customers are advised to inspect the parcel packaging at the time of delivery.

If the parcel appears:

  • Opened
  • Damaged
  • Tampered with

please report the issue immediately and contact our support team with clear photos/videos.

11. International Shipping

Currently, we may only offer shipping within Pakistan unless stated otherwise on the website.

International delivery availability, charges, and timelines may vary depending on destination country and customs regulations.

12. Force Majeure

We shall not be held responsible for shipping delays or failures caused by:

  • Natural disasters
  • Political unrest
  • Strikes
  • Government restrictions
  • Pandemic-related disruptions
  • Courier operational shutdowns

13. Contact Support

For shipping-related questions or assistance, customers may contact our support team through the contact information available on the website.

Support Hours: Monday – Saturday
Response Time: Within 24 hours